Knowledge Base

The text-to-speech output isn’t working. What’s going on?

So you’ve written your audio description, but don’t hear anything after you’ve generated the text-to-speech file?

The cause for this issue is usually due to cue points overlapping in the timeline, as shown in the figure below.

trouble cue points

First Steps

Getting Started: Tutorial Video

Logging In

Authoring

🎞 Creating a New Project

✍️ Creating an Audio Description Script

📋 Duplicating a Script

📓 Exporting a Script

⌨️ Using Shortcuts While Scriptwriting

📤 Importing an Audio Description Script

🌐 Translating a Script Automatically

Production

🎤 Creating a Text-To-Speech File

🎧 Mixing & Mastering

📺 Creating a Video

FAQ

How do I add a cue point?

One of my videos is in 25 fps while the other one is in 24 fps.

The timecode in my video doesn’t match the timecode in the software. What do I do?

What do I do if I need several versions of the script?

What do I do if I get a new version of the video to work on?

How do I delete a project?

How can I create my audio description in other languages?

How do I change the voice in a document?

How do I delete a document?

How does the video player work?

How does the quick navigation feature work?

How do I add tags?

How do I move cue points around?

How do I add another Pro user to the project?

How do I create sub-accounts?

How do I add sub-accounts to projects?

How does the chat work?

How do I change my profile details?

How does the bulk edit function work?

Trouble Shooting

The text-to-speech output isn’t working. What’s going on?

The editor isn’t showing correctly. What’s up?

Support

Daniel J. Gray
Lukas Pajonczek
support@videotovoice.com