Terms of Use

Please Read These Terms of Use Carefully

VIDEO TO VOICE is offering a software-as-a-service platform ("Frazier") providing various services for creating accessible videos. Frazier is provided to you by VIDEO TO VOICE GmbH ("we", "us", "our", "VIDEO TO VOICE"), Andreasstr. 22, 10243 Berlin, Germany.

As a registered user, you can upload videos, documents and other information ("content") and structure them in "projects" on the app.videotovoice.com website.

We store the content in accordance with our Privacy Policy, on your behalf and solely for the purpose of creating new documents, audio files and videos, which are also considered part of your content.

Specifically, as a registered user, you can use Frazier for:

  • scripting audio descriptions and voice-overs as well as export as SRT, VTT or DOCX.
  • creating transcripts and subtitles as well as export as SRT, VTT or DOCX.
  • voice output using text-to-speech technology and download as WAV.
  • automatic mixing of the original audio track with the text-to-speech audio track and subsequent export as WAV.
  • generating the video with the audio description or automated mix as MP4.

The user is aided by modern assistance systems such as text-to-speech output, speech to text, automated speech recognition and machine translation. In addition, Frazier supports team collaboration and helps with project management.

Acceptance of Terms of Use

The following Terms of Use govern your use of our services, including but not limited to the website (app.videotovoice.com) and all other applications, tools, data, software, APIs, content, products and services available on or through the website or otherwise provided by us.

Please read these Terms of Use carefully before accessing our website or using any of our services. By accessing the website or using any part of our services, you agree to be bound by these Terms of Use. If you do not agree to all of the Terms of Use, do not access the website or use any of our services.

Your Frazier Account

If you register an account on our site, you are responsible for keeping your account secure, and you are fully responsible for all activities that occur within the account, as well as any other actions taken in connection with your use of our services. You must notify us immediately of any unauthorised use of your account or any other breach of security. We will not be liable for any actions or instances of neglect by you, including damages of any kind incurred as a result of such actions or instances of neglect.

If your account information or content stored on our servers is requested for the purpose of a legal investigation, we will notify you of such a request prior to disclosure unless prohibited by applicable laws.

You may log into your account on multiple devices, but it is not possible to access and use Frazier with the same account on multiple devices at the same time.

Access to Frazier is on a temporary basis and we reserve the right to withdraw or modify the services or functionality that we provide on Frazier without notice. We will not be liable if, for any reason, Frazier is unavailable at any time or for any period.

It may be the case that we restrict access to some parts of Frazier, or our entire platform, to users who have registered with us. We will take appropriate measures to fix issues and bugs on Frazier as quickly as we can.

You must not misuse Frazier by knowingly introducing viruses, worms, logic bombs, Trojans or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to Frazier, the server on which Frazier is stored or any server, computer or database connected to Frazier. You must not attack Frazier via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, we reserve the right to immediately prevent you from using Frazier.

Free Trial

Free trial for new users:

If you sign up for the free trial, you can use Frazier free of charge. Once the trial is over, you will be asked whether you want to take out a subscription. If you take no action, your account will be frozen. You have 30 days to download your content before your account is deleted.

Subscriptions and Fees

After completing the free trial, you can continue using Frazier by taking out a monthly subscription. There are plans for Authoring and Production. See the Pricing Page for further details.

The subscription begins on the day on which you pay for the plan.

If you would like to subscribe for a monthly subscription, you:

  1. agree to pay to us the relevant fee specified on the Pricing Page.
  2. agree to pay to us (without any deduction) the relevant fee in advance in full (in GBP, EUR, USD or the equivalent in your local currency based on the conversion rate at the time of payment) and authorise us to collect the full fee from you each month until you cancel your subscription.
  3. acknowledge that the relevant fees are non-refundable.

Downgrading and Upgrading Your Subscription

If you switch between plans as soon as you have paid for the new plan.


If you cancel your subscription, you will still have access to Frazier until your subscription ends. Any fees paid are non-refundable.

Changes to Pricing

We may change terms and features for any paid accounts at any time, but will give you advance notice of these changes via a message to the email address associated with your account.

We reserve the right to end or change the structure of subscriptions at any time.


We offer the option of processing the payment process via the payment service provider Stripe, ℅ Legal Process, 510, Townsend St., San Francisco, CA 94103 (Stripe).

The processing of the data provided under this section is not required by law or contract. Without submitting your personal data, we cannot process a payment via Stripe. You have the option to choose another payment method. Please contact support.

If you pay by means of a payment method offered by Stripe that can be selected in the online ordering process, the seller already declares acceptance of your offer at the time you click the button that concludes the ordering process.

Third-Party Providers / External APIs

In order to implement certain functions, we use external service providers ("providers", "third-party providers") via a so-called "Application Programming Interface" ("API").

The requests are anonymised in this process. That is, no user-specific data is sent to the third-party providers. But by using the corresponding services on Frazier, you agree to the following content being sent:


Text-to-speech is provided using the following providers: Amazon Web Services, Inc. ("AWS"), Microsoft Corporation ("Microsoft"), and Google LLC ("Google"). When using the preview in the browser and when exporting the voice output as a WAV file, the texts are sent to the respective provider and then the voice output is generated. The WAV file is saved as new content in your project.

Content that is sent to text-to-speech providers is used as training data for the respective provider (AWS, Microsoft, or Google) to improve the speech output and is stored internally by the provider.

If you are concerned about this, you cannot use our service, as text-to-speech is a fixed component.

Automatic Speech Recognition

For automatic speech recognition you can choose between Amazon Web Services, Inc. ("AWS") and AssemblyAI, Inc. ("AssemblyAI").

To use this feature, your video’s audio track is sent to the provider and the recognized text is then saved as a document in your project. Please note, that additional costs apply for this service. Contact support@videotovoice.com for latest pricing for these Addons.

Content that is sent to AWS for the purpose of automatic speech recognition may be used as training data to improve speech recognition. Content that is sent to AssemblyAI is not used as training data.

If you are concerned about this, do not use these addons.

Machine Translation

Machine translation is performed using DeepL GmbH ("DeepL"). When using this feature, the text to be translated is sent to DeepL and the translated text is stored as new content in your project.

Content sent to DeepL for the purpose of machine translation will be deleted immediately after processing.

If you are concerned about this, do not use this plugin.

Your Content

VIDEO TO VOICE does not provide a data storage or backup service. We store your content only for processing in an active project; you are responsible for backing up your own work long-term.

Your projects and any associated text, audio, or video files are automatically deleted from our servers 30 days after a project is finished. Alternatively, you can delete a project manually at any time.

If you use text-to-speech or automatic speech recognition, the above restrictions apply. After a project is finished, your content will be available for download as a ZIP file for 30 days.

However, we will store the metadata associated with your productions in an internal database (e.g. number of minutes of film you processed). This is used, among other things, for billing purposes.

The audio/video content you submit to us (and all intellectual property rights therein) is owned by you or your licensor.

Your Rights

When you use our service, you retain all rights you have with respect to your content, including copyright. The only rights in relation to your content that you grant us are for the following two purposes:

  • to run your projects so that we can create new text, audio and video files from your content according to your instructions.
  • to implement text-to-speech, automatic speech recognition, and machine translation features through the aforementioned third-party providers.

We will not share your content or metadata associated with or generated from your content with any third party. The only exception to this is the transfer of the data specified above to third-party providers when using the text-to-speech, automatic speech recognition and machine translation features.

We may occasionally share statistical data about our users' productions with third parties, but when we do so, the data is presented in an aggregate form that is not attributable to any individual user.

New content created on Frazier may be reused by you without restriction.

Your Responsibilities

If you make any of your content available through our service (or allow a third party to make it available), you are fully responsible for the content and any damages resulting from it. This is the case whether the content in question is text, an audio file, or a video file. By making your content available on our website or a third-party website through our service, you declare and guarantee that:

  • downloading, copying or using the content does not infringe any proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights of any third party;
  • if your employer has rights in intellectual property that you create, you either:
  • received permission from your employer to make the content available; or
  • received a waiver from your employer with respect to all rights in or for the content;
  • you have fully complied with all third-party licenses with respect to the content and have taken all necessary steps to successfully communicate the required terms to end users;
  • the content does not contain or install any viruses, worms, logic bombs, malware, Trojan horses or other harmful or destructive content.

Without limiting any of these representations or warranties, we have the right (though not the obligation) in our sole discretion to:

  • refuse or remove any content that, in our reasonable opinion, violates our policies or is in any way harmful or objectionable
  • or terminate or deny access to and use of the platform to any person or entity for any reason.

Modification to and Termination of a Service

We modify and optimise Frazier on an ongoing basis. For example, we may add, adjust or remove features - or introduce or change restrictions on our services - taking into account the interests at stake.

If we discontinue our service, we will - to the extent possible - inform you in advance and give you the opportunity and sufficient time to export your data from this service, taking into account the respective interests.

If a third-party provider discontinues a service, we will inform you immediately and, taking into account the respective interests, endeavour to find an adequate replacement.

Disclaimer of Warranty

The services are provided "as is".

We and the third-party providers hereby disclaim all warranties of any kind; express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Neither we nor the third-party providers guarantee that the website will be error-free or that access to it will be continuous or uninterrupted. You understand that you download or otherwise obtain content or services from our website at your own discretion and risk.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that any material located on Frazier or linked to our website infringes your copyright, you should notify us. We will respond to all notices, and if necessary or appropriate, remove the infringing material or disable all links to the infringing material.

We will terminate a user's access if the user is found to be a repeat infringer of the copyrights or other intellectual property rights of us or others.

Last update: 16.11.2021

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